Your First Loopie Pickup
Here’s what to expect from your first
pickup experience.
Your First Loopie Pickup
Here’s what to expect from your first
pickup experience.
Your First Loopie Pickup
Here’s what to expect from your first pickup experience.
Two Ways for Your First Pickup
13-Gallon Plastic Bag
PREFERRED
- Pack your laundry in a 13-gallon kitchen trash bag.
- Place your bag outside your door at the start of your time slot if it's safe to do so, OR hand it to the driver at their arrival.
- Your orders will be returned in Loopie duffels, which are yours to keep and to use for future orders!
Loopie Duffel
ALTERNATIVE
- Get your Loopie duffel(s) from your driver upon pickup.
- Transfer your laundry into the Loopie duffel and hand it off to the driver.
- Your first order will be returned in the Loopie duffel, which is yours to keep and to reuse for future orders!
Everything placed in the same Loopie duffel is washed together, so if you wish to separate items, please order multiple bags. Loopie bases the charges on the number of Loopie duffels filled, and if there is a difference in the number with what you ordered, we will contact you before proceeding with the order.
Two Ways for Your First Pickup
13-Gallon Plastic Bag
PREFERRED
- Pack your laundry in a 13-gallon kitchen trash bag.
- Place your bag outside your door at the start of your time slot if it's safe to do so, OR hand it to the driver at their arrival.
- Your orders will be returned in Loopie duffels, which are yours to keep and to use for future orders!
Loopie Duffel
ALTERNATIVE
- Get your Loopie duffel(s) from your driver upon pickup.
- Transfer your laundry into the Loopie duffel and hand it off to the driver.
- Your first order will be returned in the Loopie duffel, which is yours to keep and to reuse for future orders!
Everything placed in the same Loopie duffel is washed together, so if you wish to separate items, please order multiple bags. Loopie bases the charges on the number of Loopie duffels filled, and if there is a difference in the number with what you ordered, we will contact you before proceeding with the order.
Two Ways for Your First Pickup
13-Gallon Plastic Bag
PREFERRED
- Pack your laundry in a 13-gallon kitchen trash bag.
- Place your bag outside your door at the start of your time slot if it's safe to do so, OR hand it to the driver at their arrival.
- Your orders will be returned in Loopie duffels, which are yours to keep and to use for future orders!
Loopie Duffel
ALTERNATIVE
- Get your Loopie duffel(s) from your driver upon pickup.
- Transfer your laundry into the Loopie duffel and hand it off to the driver.
- Your first order will be returned in the Loopie duffel, which is yours to keep and to reuse for future orders!
Everything placed in the same Loopie duffel is washed together, so if you wish to separate items, please order multiple bags. Loopie bases the charges on the number of Loopie duffels filled, and if there is a difference in the number with what you ordered, we will contact you before proceeding with the order.
What do our bags look like?
How big are the Loopie duffels?
Not all surprises are good! With Loopie, you'll get a text notification during the following:
When a driver is heading your way
When a driver is arriving at your location
When your order has been successfully delivered
Not all surprises are good! With Loopie, you'll get a text notification during the following:
- When a driver is heading your way
- When a driver is arriving at your location
- When your order has been successfully delivered
Not all surprises are good! With Loopie, you'll get a text notification during the following:
- When a driver is heading your way
- When a driver is arriving at your location
- When your order has been successfully delivered
Need Help?
If you have any questions or need help with your order, use the in-app messaging for live support, reach out to us at (833) 356-6743, or email us at support@loopie.io. We’d love to help you so you can have the best experience possible!
FAQ
For your first pick up, please pack your laundry in 13-gallon plastic bags. Your clean laundry will be returned in the Loopie Duffels, which are yours to keep!
Our standard Loopie Duffel has a capacity of 13 gallons, holding up to 20lbs of laundry, ~1-2 loads of laundry!
We currently offer our services in Atlanta, Austin, Chicago, Dallas, Denver, Portland, San Diego, Seattle, Washington D.C. and more areas coming soon!
Our drivers take care to pick up during your selected time slot so you know when to expect us. Feel free to leave your Loopie duffel (or in a 13-gallon plastic bag for first timers) at your doorstep or hand the bag to our driver to your driver when they arrive.
Yes, each bag is washed as one load. If you prefer to have your items washed separately, simply put them in different duffel bags.
Wash: Warm (default) / Cold / Hot
Dry: Regular (default) / Delicate
Detergent: Dropps Clean Scent (default) / Lavender Eucalyptus / Unscented / Fresh Scent Sensitive Skin
You can also provide your own detergent!
You can select the wash and dry settings of each duffel bag simply noting your preferred option on the notecard located on the side pocket of the bag.
If you can zip the bag shut completely we’ll wash it! Otherwise you may be charged for an additional bag.
To ensure smooth Operations for our drivers and washers, each missed pick up/delivery will be charged a fee of $10.00 or 30% of order value (whichever is greater).